Cancellation and Refund Policy

Cancellation Right: We strive to ensure customer satisfaction. However, should you wish to cancel an order, the following policy applies:

• Cancellation requests must be made within 24 hours of placing the order.

• Cancellation requests must be communicated in writing (via email or written letter) to our customer service.

• Processing and approval of your cancellation request do not include refunding your payment. Refund process will be initiated after processing your cancellation request.

 

Refund Policy: If you are not satisfied with our product or service, you may initiate a refund process under the following policy:

• Refund requests must be made within 14 days of receiving the product/service.

• Refund requests are only accepted if the product/service is undamaged and unused.

• Refund requests must be communicated in writing (via email or written letter) to our customer service.

• Processing and approval of your refund request include refunding your payment. Refund will be processed within 10 business days after approval.

 

Cancellation and Refund Process:

• Your cancellation or refund request is submitted to our customer service.

• Your request is reviewed and processed.

• Upon approval of your cancellation or refund request, you will be notified.

• Cancellation is processed, and your payment is refunded (for cancellation requests).

• Refund is processed, and the refunded product/service is sent to you (for refund requests).

 

Please note: Return shipping costs for the refunded product/service are the responsibility of the customer.

This policy is considered as part of all decisions and requests made during the use of our website and services.

For more information on this policy or to make a cancellation or refund request, please contact our customer service.